Subject: Re: 21080155 - Broker CO - Bad Bunny - 06/06/2019 - what to do
From: Danielle Whyte <[email-masked]>
To: Stefan Asiminei <[email-masked]>, India Inbox <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Thu, 6 Jun 2019 13:11:06 +0000

Hi all,

Can the middle seller confirm if they have received the tickets from the final buyer yet? If they receive them today, the tickets can still be shipped to the original seller now in time for them to get their refunds from primary. If the original seller cannot receive the tix in time we will need to refund both buyers and pay the OS FV, as the redirection was not marked so we could not know it was a redirection which is why this happened.

@Stefan Asiminei<mailto:[email-masked]> I find it strange that the seller did not mention this when contacted by SS to confirm we can share their address with their buyer.. Should they still get a refund in that case?

Thanks,

Danielle

________________________________
From: Stefan Asiminei
Sent: Thursday, June 6, 2019 2:01:46 PM
To: India Inbox; Ashwinee Latchayya; Danielle Whyte
Cc: Valeria Julia
Subject: RE: 21080155 - Broker CO - Bad Bunny - 06/06/2019 - what to do

@Danielle Whyte<mailto:[email-masked]>:

Please follow up on this with Alejandra and Prab if needed and reply back here with an update.

Thank you,

Stefan

From: India Inbox
Sent: Thursday 6 June 2019 13:57
To: Ashwinee Latchayya <[email-masked]>; Stefan Asiminei <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Subject: Re: 21080155 - Broker CO - Bad Bunny - 06/06/2019 - what to do

Hi @Stefan<mailto:[email-masked]>,

The buyer of this order sold on 21944179 and so does not have the tickets in hand to return to their seller.

The final buyer has provided a TN for the shipment of the tickets.

Can we do anything for the buyer of 21080155 as they will miss the deadline to return tickets?

Kind regards

Rebecca

________________________________

From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 06 June 2019 12:36
To: India Inbox
Cc: Valeria Julia
Subject: 21080155 - Broker CO - Bad Bunny - 06/06/2019 - what to do

Hi Julia,

Tickets were purchased  21080155 and resold on 21944179.

The event mentioned above has been cancelled.

Stefan left a note stating the buyer will be refunded only when :

- seller confirms they've got the tix, OR

- buyers provide tracking number as he shipped the tix on 5th of June.

The final buyer has been requested to reship the tickets to the buyer turned seller (also buyer in TID 21080155) instead of the original seller.

An email was also sent to the first buyer stating tickets needs to be reshipped back by June 5th to be eligible for a refund.

The first buyer won't be able to reship the tickets to the original seller until he receives from the final buyer.

Can you advise on how to proceed here please.

Kind Regards,

Ash

________________________________

From: "Valeria Julia" <[email-masked]<mailto:[email-masked]>>
To: "Ashwinee Latchayya" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 June, 2019 08:44:17
Subject: 21080155 - Broker CO - Bad Bunny - 06/06/2019 - what to do

Respected Ma'am,

This event was cancelled and the buyer was requested to ship the tix directly to the seller. Limit was by 5th June.

There is a case note by Mr Stefan Asiminei that B will be refunded if 1- seller confirms reception OR 2- B gives us TN of shipped on 5th.

Issue is, this buyer has sold the tix under 21944179 (was not marked as redirection) and in there, that final buyer was asked to shipped back to seller also, but, the address given was the buyer turned seller's one instead of broker.

Final Buyer has provided TN:

- DEPRISA

- 999052053168

Can you please ask what to do next? I believe the 1st buyer should be given extra time.

Thanking you in advance for your help.

Kind Regards,
Valeria.