Subject: 21080155 - Broker CO - Bad Bunny - 06/06/2019 - what to do
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Valeria Julia <[email-masked]>
Date: Thu, 6 Jun 2019 05:36:12 -0700 (MST)

Hi Julia, 

Tickets were purchased 21080155 and resold on 21944179. 

The event mentioned above has been cancelled. 
Stefan left a note stating the buyer will be refunded only when : 
- seller confirms they've got the tix, OR 
- buyers provide tracking number as he shipped the tix on 5th of June . 

The final buyer has been requested to reship the tickets to the buyer turned seller (also buyer in TID 21080155) instead of the original seller. 

An email was also sent to the first buyer stating tickets needs to be reshipped back by June 5th to be eligible for a refund. 

The first buyer won't be able to reship the tickets to the original seller until he receives from the final buyer. 

Can you advise on how to proceed here please. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 June, 2019 08:44:17 
Subject: 21080155 - Broker CO - Bad Bunny - 06/06/2019 - what to do 

Respected Ma'am, 

This event was cancelled and the buyer was requested to ship the tix directly to the seller. Limit was by 5th June. 
There is a case note by Mr Stefan Asiminei that B will be refunded if 1- seller confirms reception OR 2- B gives us TN of shipped on 5th. 

Issue is, this buyer has sold the tix under 21944179 (was not marked as redirection) and in there, that final buyer was asked to shipped back to seller also, but, the address given was the buyer turned seller's one instead of broker. 

Final Buyer has provided TN: 
- DEPRISA 
- 999052053168 

Can you please ask what to do next? I believe the 1st buyer should be given extra time. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.