Subject: Fwd: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019- any update
From: Ashwinee Latchayya <[email-masked]>
To: Nitish Sharma <[email-masked]>
Date: Thu, 6 Jun 2019 04:38:25 -0700 (MST)

Hi Nitish, 

You can wrap this up by pulling the case from phone call with an updated CIAN. 

'Gary has responded and will look into this. No further action needed from me. 

Kind Regards, 
Ash 

From: "India Inbox" <[email-masked]> 
To: "Gary Byrne" <[email-masked]> 
Cc: "Nitish Sharma" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 June, 2019 14:26:53 
Subject: Re: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019- any update 

Great, thanks Gary. 

Kind regards 

Rebecca 

From: Gary Byrne 
Sent: 06 June 2019 08:55 
To: India Inbox 
Cc: Nitish Sharma; Ashwinee Latchayya 
Subject: RE: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019- any update 

Cool I will look into this today – The agents can close off the Follow ups 

Thanks 

Gary 

From: India Inbox 
Sent: 06 June 2019 09:42 
To: Gary Byrne <[email-masked]> 
Cc: Nitish Sharma <[email-masked]>; Ashwinee Latchayya <[email-masked]> 
Subject: Re: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019- any update 

Hi Gary, 

Buyer has not contacted since 21/5/19, they don't seem to be chasing an update but agents have been keeping it on follow up. 

Did you mean username of the buyer who received the email? Username: [ mailto:[email-masked] | [email-masked] ] 

If not seller's username is: [ mailto:[email-masked] | [email-masked] ] . 

Kind regards 

Rebecca 

From: Gary Byrne 
Sent: 06 June 2019 08:30 
To: India Inbox 
Cc: Nitish Sharma; Ashwinee Latchayya 
Subject: Re: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019- any update 

Hey Jose 

Apologies for delay I was working operations in Madrid for Champs Leauge Final last week 

Whats the sellers username? Are they chasing an update? 

Get [ https://aka.ms/ghei36 | Outlook for Android ] 

From: India Inbox 
Sent: Friday, May 31, 2019 7:53:09 AM 
To: Gary Byrne 
Cc: Nitish Sharma; Ashwinee Latchayya 
Subject: Re: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019- any update 

Hi Gary, 

Do we have any update here? 

Kind regards 

Jose 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 30 May 2019 10:43:29 
To: India Inbox 
Cc: Nitish Sharma 
Subject: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019- any update 

Hi Jose, 

This case was flagged to Gary on May 22nd. Can we check for any update here please. 

Kind Regards, 

Ash 

From: "Nitish Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 30 May, 2019 15:58:23 
Subject: Re: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019- any update 

Hi Ash, 

I have flagged you this case last week, because buyer received a email from us to confirm that he is a broker or event organiser and upload some document. according to Ols update this type of case need to send to gary. 

Thanks 

Nitish Sharma 

From: "India Inbox" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Gary Byrne" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nitish Sharma" < [ mailto:[email-masked] | [email-masked] ] >, "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 May, 2019 14:57:36 
Subject: Re: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019 

Hi Gary, 

Buyer replied your email. 

Kind regards 

Jose 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 22 May 2019 08:04:29 
To: India Inbox 
Cc: Nitish Sharma 
Subject: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019 

Hi Jose, 

Following the survey sent over to the customers, we have received a reply from a buyer's account stating she is neither an event organiser or a viagogo employee and seems to have some account related issues. 

Can Gary Byrne or Heather James take a look please. 

Kind Regards, 

Ash 

From: "Nitish Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 May, 2019 12:07:39 
Subject: 20552151- fan seller- Adler Mannheim vs Kölner Haie- Mannheim DE- 03/03/2019 

Hi Ash, 

Buyer received a email from us to confirm that he is a Broker or event organiser and upload some document regarding it. 

Thanks 

Nitish Sharma