Subject: 18884063 - Broker DE - Rammstein - 27/05/2019- Rag ECC
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Garima Negi <[email-masked]>
Date: Thu, 6 Jun 2019 00:28:34 -0700 (MST)

Hi there, 

With reference to the above TID ; the buyer has emailed us chasing refund after being ragged. 

There's a note from Aaron from ECC 'Contacting buyer to check RAG details for internal investigation'. Aaron hasn't made it clear if we can or cannot action on this case and the buyer has now contacted us. 

Can he take a look please. 

Kind Regards, 
Ash 

From: "Garima Negi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 June, 2019 07:57:52 
Subject: 18884063- Broker DE- Rammstein- 27/05/2019- Rag ECC 

Hi Ashwinee, 

with reference to above TID, Buyer emailed he rag- he was promised with refund- asking for refund - no refund received yet. 

There is a case note from ECC. ECC is working on this case. 

"ECC - Contacting buyer to check RAG details for internal investigation. No answer on phone." 

Thank you for your consideration. 

Regards, 
Garima