Subject: Re: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name
From: Ashwinee Latchayya <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Garima Negi <[email-masked]>
Date: Wed, 5 Jun 2019 21:58:03 -0700 (MST)

Hi Rebecca, 

This has already been escalated to payments by Brigitte. 

Kind Regards, 
Ash 

From: "India Inbox" <[email-masked]> 
To: "Jake Papa" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]>, "Primary Team" <[email-masked]>, "Garima Negi" <[email-masked]> 
Sent: Wednesday, 5 June, 2019 19:12:51 
Subject: Re: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi Jake, 

No problem. 

[ mailto:[email-masked] | @Garima ] , can you please escalate to payments for the buyer. 

Kind regards 

Rebecca 

From: Jake Papa 
Sent: 05 June 2019 13:37 
To: India Inbox; Ashwinee Latchayya; Primary Team 
Cc: Garima Negi 
Subject: RE: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi Rebecca, 

If you could escalate that would be great. 

Thanks, 

Jake 

From: India Inbox 
Sent: 05 June 2019 09:37 
To: Jake Papa <[email-masked]>; Ashwinee Latchayya <[email-masked]>; Primary Team <[email-masked]> 
Cc: Garima Negi <[email-masked]> 
Subject: Re: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi Jake, 

Thanks for the update. Should we escalate to payments here or will primary cancel? 

Kind regards 

Rebecca 

From: Jake Papa 
Sent: 05 June 2019 13:33 
To: India Inbox; Ashwinee Latchayya; Primary Team 
Cc: Garima Negi 
Subject: RE: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi Rebecca, 

We have been trying to get in contact with the original seller to re personalize the tickets. Unfortunately, we were only able to get in contact today and he informed us that personalization is no longer possible. We will have to cancel and refund here. 

Thanks, 

Jake 

From: India Inbox 
Sent: 05 June 2019 04:45 
To: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] >; Primary Team < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Garima Negi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi [ mailto:[email-masked] | 
@Primary ] , 

Can we please check if these tickets need to be personalized. Personalization details are below if needed. 

Thanks, 

Rebecca 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 05 June 2019 07:38 
To: India Inbox 
Cc: Garima Negi 
Subject: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi there, 

We've seen a few Rammstein tickets taking place in DE being personalised. The seller here is Primary Fraud relist. 

Breda suggested to request personalisation details before flagging. 

Maximilian Wild geb. Am 20.02.1992 

Sebastian Wild geb. Am 28.12.2000 

Stephan Wild geb. Am 10.05.1967 

Can Primary take a look please. 

Kind Regards, 

Ash 

From: "Garima Negi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 5 June, 2019 09:04:05 
Subject: Fwd: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi Ash, 

Please find the personalization details from the buyer: 

Maximilian Wild geb. Am 20.02.1992 

Sebastian Wild geb. Am 28.12.2000 

Stephan Wild geb. Am 10.05.1967 

Regards, 

Garima 

From: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Garima Negi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 3 June, 2019 09:13:55 
Subject: Fwd: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi Garima, 

Take ownership of this. 

Kind Regards, 

Ash 

From: "India Inbox" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Garima Negi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 2 June, 2019 18:41:30 
Subject: Re: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi Ash, 

Before escalating can we request the personalization details from the buyer? So their names and DOBs. 

Kind regards 

Breda 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 02 June 2019 06:07 
To: India Inbox 
Cc: Garima Negi 
Subject: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi, 

With reference to the above TID ; buyer claims tickets should be personalized. 

We've seen a few Rammstein tickets taking place in DE being personalised. The seller here is Primary Fraud relist. 

Can we check with primary please. 

Kind Regards, 

Ash 

From: "Garima Negi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 1 June, 2019 11:50:47 
Subject: 21967116- primary seller- Rammstein- 08/06/2019- Wrong name 

Hi Ashwinee, 

with reference to above TID, Buyer emailed stating tickets should be personalised on his name. 

No case history- no system email for seller's side. Unable to verify whether tickets need to be personalised or not. 

Seller is primary and mentioned as "Eur Fraud relist". 

If tickets need to be personalised, should I escalate to seller support or should wrong tickets process should be followed. 

Thank you for your consideration. 

Regards, 

Garima