Subject: 21531573 - Broker CO - Bad Bunny - 06/06/2019 - Cancelled Event
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Valeria Julia <[email-masked]>
Date: Wed, 5 Jun 2019 21:55:05 -0700 (MST)

Hi there, 

With reference to the above TID ; Stefan left a note stating the buyer will be refunded only when : 
- seller confirms they've got the tix, OR 
- buyers provide tracking number as he shipped the tix on 5th of June. 

The buyer has shipped within the deadline June 5th). Stefan hasn't mentioned whether we can escalate once done (he stated the buyer will be refunded under 2 conditions). Can we check this with Stefan please. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 6 June, 2019 08:23:43 
Subject: 21531573 - Broker CO - Bad Bunny - 06/06/2019 - what to do 

Respected Ma'am, 

This event was cancelled and the buyer was requested to ship the tix directly to the seller. Limit was by 5th June. 
There is a case note by Mr Stefan Asiminei that B will be refunded if 1- seller confirms reception OR 2- B gives us TN of shipped on 5th. 

Buyer has provided TN: 
- SERVIENTREGA 
- 997801276 
- Date: 5th June, In transit now. 

Can you please ask what to do next? Shall we escalate or inform Mr. Stefan? 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.