Subject: 21607833 - Broker DE- ZDF Fernsehgarten- 10/06/2019- UPS delivery proof
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Garima Negi <[email-masked]>
Date: Wed, 5 Jun 2019 00:15:06 -0700 (MST)

Hi Brian, 

The buyer of the above TID has informed us that she hasn't received the tickets and has also checked with neighbours. TN shows delivered at 'store' and signed for by 'Pinto'. 

For further investigation, can we request Kyle from Shipping team to provide us with the proof he has received from UPS please. 

Kind Regards, 
Ash 

From: "Garima Negi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 5 June, 2019 10:53:05 
Subject: 21607833- Broker DE- ZDF Fernsehgarten- 10/06/2019- UPS delivery proof 

Hi Ashwinee, 

with reference to above TID, Buyer emailed claiming he didn't received tickets. 

As per shipping investigation team and tracking info- tickets delivered to buyer. Shipping team has proof of receiving of order. As per shipping team buyer in not entitled fr refund or replacement. 

Can you please ask for proof of receiving, for further investigation. 

Thank you for your consideration. 

Regards, 
Garima