Subject: 21136424 - Broker - JP- takako okamura - 15/06/2019 - TL approval required
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Sadaf Jamil <[email-masked]>
Date: Sun, 2 Jun 2019 23:41:53 -0700 (MST)

Hi Brian, 

The event was cancelled and we requested the buyer to return the tickets by a given deadline. 

The email we sent to her shows her returned deadline was 2019.02.05 The buyer should have understand that the correct deadline was 2019/5/02. The buyer returned the tickets late and according to the history, hannah checked with TL Yvonne who has advised if buyer comes back a 4th time we could escalate for a refund due to product error. 

Tasuku has escalated this to payments who has now returned the escalation requesting a TL's approval. 

Can you take a look at this and if approved, please email CS payments. 

Kind Regards, 
Ash 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 1 June, 2019 15:26:49 
Subject: 21136424-Broker - JP- takako okamura-15/06/2019-TL approval required 

Hi Ash 

With reference to TID 21136424 buyer is asking for refund as he received the tix for wrong date. 
We asked the buyer to return the tickets by the deadline but he didnt. 
Finally case was escalated to payments but payment team is asking for TL approval. 

Could you please review the case and approve the refund 

Thanks 
Sadaf