Subject: 20548679 - Los Angeles Angels vs Kansas City Royals - 19/05/2019 - Anaheim, US - Refund Approval
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Sadaf Jamil <[email-masked]>
Date: Sun, 2 Jun 2019 19:35:05 -0700 (MST)

Hi, 

With reference to the above TID ; the buyer claims that he wasn't informed in time about the ticket being correct and hence couldn't attend the event. 

The event was rescheduled from 17/05 to 19/05. The tickets uploaded were for 17/05. The buyer contacted us 1 day before the event reporting incorrect tickets. 

The agent escalate to SS and the buyer's query was replied after the event stating tickets are correct. 

As a result, the buyer didn't attend the event. Can you approve for the seller to be refunded here under CS error. 

Kind Regards, 
Ash 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 31 May, 2019 10:31:48 
Subject: 20548679-Power Seller-Los Angeles Angels vs Kansas City Royals-19/05/2019-Rescheduled Date 

Hi Ash 

With reference to TID 20548679 buyer received tickets for 17/05/2019 instead of 19/05/2019. 
The event was rescheduled and the tix for 17/05 will remains valid on 19/05, however buyer claim they did not receive the answer before the event. 
After investigating it has come to know that the event was started at 1300 hrs and it was scheduled for 1900hrs. 

https://www.mlb.com/gameday/royals-vs-angels/2019/05/19/564756#game_state=final,lock_state=final,game_tab=box,game=564756 

I have attached the screenshot for your reference. 

Please advise 

Thanks 
Sadaf