Subject: 18942498 - Fan Seller ES - Rammstein - 01/06/2019 - Walk-in Approval
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Valeria Julia <[email-masked]>
Date: Thu, 30 May 2019 03:51:58 -0700 (MST)

Hi Jose, 

With reference to the above TID ; the buyer called and requested to personalise the tickets. We now know that the event is personalised. 

The buyer was requested the personalisation details and those were forwarded to the seller. 

The seller has informed us that he will be attending the event as well and that he could walk the buyer in if required. 

We don't allow walk-in for fan seller however this seller wasn't requested to personalise the tickets after confirming the sale. 

Can we approve for the seller to do a walk in here please. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 30 May, 2019 15:27:55 
Subject: 18942498 - Fan Seller ES - Rammstein - 01/06/2019 - personalisation issue 

Respected Ma'am, 

The seller of this case came to us thru email claiming he never knew this is a personalised event and that he tried but couldnt change the names. He said he can go to the venue and do walk in. 
I checked all emails and case notes and nowhere was mentioned that it is a personalised event, only an agent is saying so and not explaining in the CIAN why it is personalised. 

Can you ask what to do here please? 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.