Subject: EID 3194682 - New York Yankees vs San Diego Padres - 29/05/2019 19:00 Bronx, US
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: tasuku yamamoto <[email-masked]>
Date: Thu, 30 May 2019 01:46:01 -0700 (MST)

Hi Jose, 

With reference to the above EID ; the buyer has purchased tickets for 29/05 at 19.00 and when he went to the match he was told the event took place at 13.00. 

Transaction number: 21908010 

Event ID: 3194682 

Event Name: New York Yankees vs San Diego Padres 

Event Date: 29/05/2019 19:00 

Geography: Bronx, US 
Link as proof :- http://www.vegasinsider.com/mlb/scoreboard/previews/[email-masked]/date/05-28-19/time/1835 

Can we check whether this was an EDM error and if the buyer is entitled for a full refund. 

Kind Regards, 
Ash 

From: "tasuku yamamoto" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 30 May, 2019 09:37:12 
Subject: EID 3194682 - New York Yankees vs San Diego Padres - 29/05/2019 19:00 Bronx, US 

Hi Ash, 

Buyer purchased the ticket for 19:00 and went to the venue but the event was already been over as the timing was for 13:00. Can you please confirm and let me know if buyer is entitled for the refund in this case or not. 

TID: 21908010 

EID: 3194682 

Issue: Timing Difference 

What was ordered: Ordered for timing of 19:00 

What was received: Received timing of 13:00 

Regards 
Tasuku