Subject: 20607745 - Broker TR(APAC) - Galatasaray vs Besiktas - 05/05/2019 19:00(Buyer asking for the refund)
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Daniel Lupini Ndala <[email-masked]>
Date: Thu, 30 May 2019 00:30:54 -0700 (MST)

Hi Jose, 

The above mentioned TID was escalated to payments and the escalation was returned to agent Hursille as TL approval was needed. 

The agent has emailed his TL Felipe (19 hours ago) and his follow up is now overdued. 
Can he take ownership of can we request for an update here. 

Kind Regards, 
Ash 

From: "Daniel Lupini Ndala" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 30 May, 2019 08:29:13 
Subject: TID : 20607745 - Broker TR(APAC) - Galatasaray vs Besiktas - 05/05/2019 19:00(Buyer asking for the refund) 

Hi Ash, 

This case has been escalated by Hursille.Ipakala to Pteam, requesting refund for the Buyer as he did not get his tickets. 
Pteam request the TL approval and case has been escalated to TL Felipe. 

Can you please request an update to TL Felipe. 

Regards 
Daniel