Subject: Fwd: 20769479 - Broker UK - BTS - 02/06/2019 - pemrission
From: Ashwinee Latchayya <[email-masked]>
To: Valeria Julia <[email-masked]>
Date: Wed, 29 May 2019 22:25:47 -0700 (MST)

Hi Val, 

Please follow the ticket never received / lost in transit procedure. 

Event is more than 48 hours. Call UPS & escalate to SI. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 29 May, 2019 12:58:37 
Subject: 20769479 - Broker UK - BTS - 02/06/2019 - pemrission 

Respected Ma'am, 

The buyer of this case came to us thru email asking when is she getting the tickets. So I checked the tracking from UPS 1ZX0565R0417531322 and I can see a damage has been reported and all merchandise was discarded. 
Seller shipped early and order value is 800+ GBP. 

Can we replace? Event is in 4 day(s), 9 hours away 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.