Subject: Fwd: 21872753-Broker - JP-海辺のカフカ- 25/05/2019
From: Ashwinee Latchayya <[email-masked]>
To: Sadaf Jamil <[email-masked]>
Date: Wed, 29 May 2019 21:58:16 -0700 (MST)

Hi Sadaf, 

Please escalate to payments reason code - product error. 

Kind Regards, 
Ash 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 29 May, 2019 12:16:03 
Subject: Re: 21872753-Broker - JP-海辺のカフカ- 25/05/2019 

Hi Ash 

As per the case we history we provided the pick up details 1 hr before the event . 

Please confirm if we can escalate to payments for full refund under reason: Product Error. 

Thanks 
Sadaf 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sadaf Jamil" <[email-masked]> 
Sent: Wednesday, 29 May, 2019 09:18:28 
Subject: Fwd: 21872753-Broker - JP-海辺のカフカ- 25/05/2019 

Hi Sadaf, 

Can you call the buyer and request proof showing tix weren't available at the pick up. 

Kind Regards, 
Ash 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 09:44:08 
Subject: 21872753-Broker - JP-海辺のカフカ- 25/05/2019 

Hi Ash 

With reference to TID 21872753 Buyer purchased tickets on 24/05/2019 just one day before the event. 
Seller provided Reservation code straight away after receiving order as event is one day after transaction was created. 
Agent chris.chen called up buyer she confirmed that she is no longer able to make it to the Venue as event is in 1 hour. 
This agent asked buyer to provide screenshot of the Pick up info section. 
I do not know why and he left notes that Once reviewed the screenshot, will decide if we should refund B under reason: Product Error. 

Please advise 

Thanks 
Sadaf