Subject: Fwd: 19753050/ Fan seller/ Ed Sheeran/ 29/05/2019: Ticket issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Gillbrinne Zola Moke <[email-masked]>
Date: Wed, 29 May 2019 03:59:58 -0700 (MST)

Hi Jose, 

Following our conversation, can you help to find a resolution here please. 

Kind Regard, 
Ash 

From: "Gillbrinne Zola Moke" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 29 May, 2019 15:25:13 
Subject: Fwd: 19753050/ Fan seller/ Ed Sheeran/ 29/05/2019: Ticket issue 

Hi Ash 

The buyer turned seller has informed that he has contacted the buyer and provided the ticket. 

The ticket is personalised with the buyer turned seller's name on it. 

Can you please check if we can request the original seller to re-personalise the ticket with final buyer name ? 

Regards, 
gilbrinne 

From: "India Inbox" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Cc: "Gillbrinne Zola Moke" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 21:55:24 
Subject: Re: 19753050/ Fan seller/ Ed Sheeran/ 29/05/2019: Ticket issue 

Hi Sankarshan, 

Middle seller should not be charged here and should be paid. Middle seller was advised on original transaction that we had redirected the tickets and to ignore emails. Final buyer's names were also escalated to SS before tickets were uploaded. 

Kind regards 

Rebecca 

From: Sankarshan Rajan <[email-masked]> 
Sent: 28 May 2019 09:25 
To: India Inbox 
Cc: Gillbrinne Zola Moke 
Subject: 19753050/ Fan seller/ Ed Sheeran/ 29/05/2019: Ticket issue 
Hi There 

In reference to the TID: 19753050, The seller has contacted us to ask whether the delivery plan can be changed. 
Agent investigated the case and found out seller had bought tickets from us for this event on TID: 19332528. The Broker of the TID; 19332528 has been allowed to 
upload personalised E tickets which they have provided. 

On the TID: 19332528 the final buyer has been refunded under CS Error hence can we please ensure this seller is not being charged and check if 
payment approval should also be given to this buyer turned seller. 

Thank you and Regards 
Sankarshan Rajan 

From: "Gillbrinne Zola Moke" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 14:21:04 
Subject: 19753050/ Fan seller/ Ed Sheeran/ 29/05/2019: Ticket issue 

Hi Rajan 

seller called stating that he has E-tickets and request to change the delivery plan 

Seller is buyer under TID 19332528, he bought paper tickets but the delivery plan was changed to E-tix. The original seller has uploaded the tickets with the middle buyer name. 

The middle buyer stated that he is unable to accompagnied the final buyer. 

As per the work item: The case has been escalated to payme nt team to refund the final buyer; Reason : seller could not walk in with the buyer. 

Can you please advice ? 

Regards, 
gilbrinne