Subject: Fwd:
From: Ashwinee Latchayya <[email-masked]>
To: Sadaf Jamil <[email-masked]>
Date: Wed, 29 May 2019 02:02:59 -0700 (MST)

As informed earlier, we are unfortunately unable to offer you a refund as you have already selected alternative tickets. As the tickets have already been replaced, you are no longer eligible for a refund. 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 29 May, 2019 14:24:36 

As as you have selected the ticket from the link, we can not refund you the difference amount. 
viagogo is a marketplace that relies on sellers to provide the tickets listed. If we are let down by a seller, we do our best to reach a suitable resolution for all parties, and we appreciate your cooperation and understanding in this matter.