Subject: Case ID: 16483452 / Rigoletto - Arts Centre - State Theatre, Melbourne - Wed 29/05/2019 19:30
From: Ashwinee Latchayya <[email-masked]>
To: Iram Naz <[email-masked]>
Date: Tue, 28 May 2019 21:54:26 -0700 (MST)

Hi Iram, 

After investigating this along with Jose, we found out that tickets were purchased with another email address - TID 21852915. 

Please call the buyer and attempt to find out whether she may be has another account (email address / address / name / telephone number). 

Bear in mind we cannot disclose any info about the TID provided. 

Kind Regards, 
Ash 

From: "Iram Naz" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 09:46:54 
Subject: Case ID: 16483452 / Rigoletto - Arts Centre - State Theatre, Melbourne - Wed 29/05/2019 19:30 

Hi Ash, 

With regards case ID: 16483452, buyer emailed stating that she placed the order on 24th of May and didn't not receive any confirmation email. 

Buyer has provided bank statement and it shows money got debited on 24th May 2019. 

Buyer's email address: 
Phone number: +61423508807 

Can you please check with the relevant team. 

Kind regards, 
Iram