Subject: BTS Soundcheck Package
From: Ashwinee Latchayya <[email-masked]>
To: Amol Gupta <[email-masked]>, Monish Rawat <[email-masked]>, Latika Rastogi <[email-masked]>, Iram Naz <[email-masked]>, Nitish Sharma <[email-masked]>, Ribhu Vrat <[email-masked]>, Deepanshu Kapoor <[email-masked]>, Garima Negi <[email-masked]>, Amitej Dhar <[email-masked]>, Vijender Sharma <[email-masked]>, Valeria Julia <[email-masked]>, Daniel Lupini Ndala <[email-masked]>, tasuku yamamoto <[email-masked]>, Vipin Rawat <[email-masked]>, Sadaf Jamil <[email-masked]>
Cc: Viraat <[email-masked]>
Date: Tue, 28 May 2019 21:00:37 -0700 (MST)

Hi Team, 

Please find below an important update about BTS. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]>, "Viraat" <[email-masked]> 
Cc: "Massimo Marigliano" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 18:08:20 
Subject: FW: BTS Soundcheck Package 

Hi all, 

Please inform the agents of the below. 

Kind regards, 

Brian 

From: Massimo Marigliano 
Sent: Tuesday 28 May 2019 13:35 
To: CSLeads <[email-masked]> 
Subject: BTS Soundcheck Package 

Hi Leads, 

for BTS in GB and FR we are getting contacts about the Soundcheck package which seem to be the only one that require walk-in 

Please see below recap and inform agents as they may also get contacts from buyers about this. I would recommend , if agents are in doubt, to contact me or SpecOps and will be happy to help or clarify 

Please see below for a summary : 

    * Soundcheck package only is walk-in (other VIP packages are not) 
    * EDM cannot tag this as walk-in because the walk-in settings will affect the whole event > it is not possible to set it for a section only – it’s all or nothing 
    * Soundcheck packages were not sold as a “section” because EDM does not tag the packages as section so sellers sold regular sections and they selected “Includes VIP pass” or “Meeting with seller” 
    * For us was impossible to know which orders were Soundcheck Package so we sent a survey to all sellers who included the listing notes “Includes VIP pass” or “Meeting with seller” to ask if they require walk-in or not (note that if seller didn’t select the listing note then it’s just a regular section sold hence we should not expect them to be VIP or walk-in) 
    * Out of nearly 400 orders who received the survey only around 10 got back and these have been assigned to SSUP to deal with walk-in requirements – this was not as expected as most of the VIP orders are not affected by the walk-in requirement then 

Can you please inform agents? Thanks 

Massimo