Subject: FW: BTS Soundcheck Package
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>, Virat Joshi <[email-masked]>
Cc: Massimo Marigliano <[email-masked]>
Date: Tue, 28 May 2019 12:38:20 +0000

Hi all,

Please inform the agents of the below.

Kind regards,
Brian

From: Massimo Marigliano
Sent: Tuesday 28 May 2019 13:35
To: CSLeads <[email-masked]>
Subject: BTS Soundcheck Package

Hi Leads,

for BTS in GB and FR we are getting contacts about the Soundcheck package which seem to be the only one that require walk-in

Please see below recap and inform agents as they may also get contacts from buyers about this. I would recommend , if agents are in doubt, to contact me or SpecOps and will be happy to help or clarify

Please see below for a summary :

  *   Soundcheck package only is walk-in (other VIP packages are not)
  *   EDM cannot tag this as walk-in because the walk-in settings will affect the whole event > it is not possible to set it for a section only – it’s all or nothing
  *   Soundcheck packages were not sold as a “section” because EDM does not tag the packages as section so sellers sold regular sections and they selected “Includes VIP pass” or “Meeting with seller”
  *   For us was impossible to know which orders were Soundcheck Package so we sent a survey to all sellers who included the listing notes “Includes VIP pass” or “Meeting with seller” to ask if they require walk-in or not (note that if seller didn’t select the listing note then it’s just a regular section sold hence we should not expect them to be VIP or walk-in)
  *   Out of nearly 400 orders who received the survey only around 10 got back and these have been assigned to SSUP to deal with walk-in requirements – this was not as expected as most of the VIP orders are not affected by the walk-in requirement then

Can you please inform agents? Thanks
Massimo