Subject: CF agent accepting alt offers -- Elton John - 09/06/2019 18:00 - Pending replacement
From: Ashwinee Latchayya <[email-masked]>
To: Amol Gupta <[email-masked]>, Amitej Dhar <[email-masked]>, Daniel Lupini Ndala <[email-masked]>, Deepanshu Kapoor <[email-masked]>, Garima Negi <[email-masked]>, Iram Naz <[email-masked]>, Latika Rastogi <[email-masked]>, Monish Rawat <[email-masked]>, Nitish Sharma <[email-masked]>, Ribhu Vrat <[email-masked]>, Sadaf Jamil <[email-masked]>, Sumit Subramaniam <[email-masked]>, tasuku yamamoto <[email-masked]>, Valeria Julia <[email-masked]>, Vijender Sharma <
Cc: Viraat <[email-masked]>
Date: Tue, 28 May 2019 04:42:11 -0700 (MST)

Hi all, 

You all have come across cases where the buyers are sent an alternative link to choose other tickets and at times the buyers inform us that they are unable to select the tickets or that the link doesn't work. 

In those cases, you can either send a message to sub team or you can email me (would be ideal if the event is close) informing what tickets the buyer would like to have as replacement. However, you should never confirm alternative tickets will be received as those listing can be sold and hence not available anymore. 

If you have any questions or doubt, do not hesitate to ask. 

Kind Regards, 
Ash 

From: "Worchuirin" <[email-masked]> 
To: "Team Lead" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 00:25:56 
Subject: Fwd: CF agent accepting alt offers -- Elton John - 09/06/2019 18:00 - Pending replacement 

Hi All, 

Please remind the agents not to confirm to buyers that they will receive alt tix offered, but that they will pass on to the relevant department. 

Kind Regards, 
M.Worchuirin 

From: "Worchuirin" <[email-masked]> 
To: "Brian Sexton" <[email-masked]> 
Cc: "Artur Himich" <[email-masked]>, "Agata Domanska" <[email-masked]>, "Shanice McNally" <[email-masked]>, "Maria Alemany" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 00:18:00 
Subject: Re: CF agent accepting alt offers - - Elton John - 09/06/2019 18:00 - Pending replacement 

Hi Brian, 

I have reviewed this case with and advised him to call the buyer and inform tickets are no longer available. 

Moreover, we have reminded the agents on floor not to confirm to buyers that they will receive alt tix offered, but that they will pass on to the relevant department. 

Apologies for the inconveniences. 

Kind Regards, 
M.Worchuirin 

From: "Brian Sexton" <[email-masked]> 
To: "Artur Himich" <[email-masked]>, "Agata Domanska" <[email-masked]>, "Worchuirin" <[email-masked]> 
Cc: "Shanice McNally" <[email-masked]>, "Maria Alemany" <[email-masked]> 
Sent: Monday, 27 May, 2019 20:51:01 
Subject: RE: CF agent accepting alt offers - 18026861 - Elton John - 09/06/2019 18:00 - Pending replacement 

Hi [ mailto:[email-masked] | 
@Worchuirin M ] , 

Could you please review this with , let us know when he has been coached. 

Kind regards, 

Brian 

From: Artur Himich 
Sent: Monday 27 May 2019 16:12 
To: Agata Domanska <[email-masked]>; Brian Sexton <[email-masked]> 
Cc: Shanice McNally <[email-masked]>; Maria Alemany <[email-masked]> 
Subject: RE: CF agent accepting alt offers - - Elton John - 09/06/2019 18:00 - Pending replacement 

[ mailto:[email-masked] | 
@Brian Sexton ] Can agent be coached here not to confirm PS offer to buyer 

From: Agata Domanska 
Sent: 27 May 2019 12:10 
To: Artur Himich < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shanice McNally < [ mailto:[email-masked] | [email-masked] ] >; Maria Alemany < [ mailto:[email-masked] | [email-masked] ] > 
Subject: CF agent accepting alt offers - - Elton John - 09/06/2019 18:00 - Pending replacement 

Hi Artur, 

Flagging this order as agent confirmed alt tickets to the buyer and requested a voucher when this should not be done. The voucher has now been issued and the tickets are no longer available. Can you please return this to the agent to call the buyer and explain the tickets are not available and we will search for new tickets? Agent also sent a blurb to the buyer afterwards which is meant for the seller, “your buyer accepted replacement tickets”. The seller should not be contacted in this case as they did not offer alt tickets. 

Also on a general note, can this issue be flagged to the floor as it is still consistently happening despite having flagged it a few times before. I can provide other screenshots to show this is an ongoing issue. 

Kind regards, 

Agata