Subject: Fwd: 21751227- Fan Seller- Circus-Theater Roncalli- 16/05/2019- refund approval
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Garima Negi <[email-masked]>, Tanu Tomar <[email-masked]>
Date: Tue, 28 May 2019 01:56:14 -0700 (MST)

Hi Jose, 

This was flagged two days ago. Can you take a look please. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Garima Negi" <[email-masked]> 
Sent: Sunday, 26 May, 2019 11:21:10 
Subject: 21751227- Fan Seller- Circus-Theater Roncalli- 16/05/2019- refund approval 

Hi, 

With reference to the above TID ; there is a case note 6 days ago stating TL Grant is to contact TL Arthur for payment approval. 

Can we check if this has been done as payments has returned the escalation to agent Kgothatso. 

Kind Regards, 
Ash 

From: "Garima Negi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Saturday, 25 May, 2019 09:25:35 
Subject: 21751227- Fan Seller- Circus-Theater Roncalli- 16/05/2019- refund approval 

Hi Ashwinee, 

with reference to above TID, Buyer emailed asking full refund as promised by CF agent. 

case history- agent offered buyer to keep tickets with full refund and 100% voucher- payments team asking approval from TL to issue refund and voucher, no need to ask buyer whether he used tickets or not- as we already offered her to keep tickets with refund and voucher and didn't informed her that tickets has been voided. 

Please approve can order be escalated for refund. 

Thank you for your consideration. 

Regards, 
Garima