Subject: 21847729 - FAN SELLER- Rammstein - 28/05/2019 - please re assign
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Garima Negi <[email-masked]>, Sankarshan Rajan <[email-masked]>, Karanjeet Singh <[email-masked]>
Date: Tue, 28 May 2019 01:52:49 -0700 (MST)

Hi Jose, 

Tickets were purchased on 21743092 and resold on TID 21847729. 

Original seller didn't personalise the tickets to his buyer's name and those were listed and now sold. 

Can we check if the seller can repersonalise the tickets with the final buyer's details please. 

We called the original seller who requested to speak to a Dutch agent. 

Can we reassign this to a Dutch agent please. 

Kind Regards, 
Ash 

From: "Karanjeet Singh" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Garima Negi" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 12:29:44 
Subject: Urgent- 21847729- FAN SELLER- Rammstein- 28/05/2019- please re assign 

Hi Ash, 

I called the seller he informed that he will not be able to personalise but he wanted to speak to a Dutch agent so that he can understand everything and can also inform us about the tickets. 

So could you please check with it and flag it to the relevant team so that this could be looked at and the seller could be contacted. 

Kind Regards, 
Karanjeet 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Karanjeet Singh" <[email-masked]> 
Cc: "Sankarshan Rajan" <[email-masked]>, "Garima Negi" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 08:39:13 
Subject: Fwd: Urgent- 21847729- FAN SELLER- Rammstein- 28/05/2019- wrong name 

Hi Karan, 

Can you assist with this case please. 

Kind Regards, 
Ash 

From: "Garima Negi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 28 May, 2019 08:11:30 
Subject: Urgent- 21847729- FAN SELLER- Rammstein- 28/05/2019- wrong name 

Hi Ashwinee, 

with reference to above TID, Tickets has not been personalised by original seller (Tid- 21743092) to middle seller. 

Please assign case to DE calling agent to call original Fan Seller (Tid- 21743092) to confirm if he can personalise tickets to final buyer. 

Thank you for your consideration. 

Regards, 
Garima