Subject: Fwd: 21280147 / Broker US / Anita Baker / 08/06/2019 20:00
From: Ashwinee Latchayya <[email-masked]>
To: Worchuirin <[email-masked]>
Cc: Mohd Uddin <[email-masked]>
Date: Mon, 27 May 2019 21:02:24 -0700 (MST)

Hi Mike, 

PFB. 

Kind Regards, 
Ash 

From: "India Inbox" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Iram Naz" <[email-masked]> 
Sent: Saturday, 25 May, 2019 14:45:41 
Subject: Re: 21280147 / Broker US / Anita Baker / 08/06/2019 20:00 

Hi there, 

This buyer has been refunded in full. If they wish to have tickets, they will have to purchase them again. 

Thanks, 

Ana. 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Thursday, May 23, 2019 11:48 AM 
To: India Inbox 
Cc: Iram Naz 
Subject: 21280147 / Broker US / Anita Baker / 08/06/2019 20:00 
Hi Jose, 

With reference to the above TID ; the buyer has called us informing his account was hacked and hence blocked all the transactions by contacting his bank. 

There's a note on the case stating 'Ethoca refund / Seller to be paid'. The buyer wants the ticket and wants to pay us for the ticket in case this was cancelled. 

Is there a way to check with the relevant department if a chargeback was initiated here or not as the buyer wants the tickets purchased. 

Kind Regards, 
Ash 

From: "Iram Naz" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 23 May, 2019 08:40:43 
Subject: TID: 21280147 / Broker US / Anita Baker / 08/06/2019 20:00 

Hi Ash, 

With regards TID: 21280147, Buyer called and said that her card was hacked which she used at the time of order and she got the new card from the bank. 

However buyer wants to make sure that she will get the tickets. System is showing Reason : Refunded Dispute Prevention. 

Please check with the chargeback team. 

Kind regards, 
Iram