Subject: Fwd: 19504227/Broker UK/ Mark Knopfler View/Date : 26/05/2019 18:30 (Local)/ Email address update
From: Ashwinee Latchayya <[email-masked]>
To: Ekta VGG <[email-masked]>
Cc: Amol Gupta <[email-masked]>, Sankarshan Rajan <[email-masked]>, Anurag Pradhan <[email-masked]>, Arun Jakhar <[email-masked]>
Date: Sun, 26 May 2019 04:41:00 -0700 (MST)

Hi Ekta, 

Can you help here please. It's a case of email bounce and the event is today. 

Kind Regards, 
Ash 

From: "Amol Gupta" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 26 May, 2019 15:34:18 
Subject: Re: 19504227/Broker UK/ Mark Knopfler View/Date : 26/05/2019 18:30 (Local)/ Email address update 

Hi Ash, 

The customer is not picking up the calls and they are unresponsive. Please review 

Thanks 
Amol 

From: "Amol Gupta" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 26 May, 2019 07:47:50 
Subject: Re: 19504227/Broker UK/ Mark Knopfler View/Date : 26/05/2019 18:30 (Local)/ Email address update 

Sure. 

Thanks 
Amol 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Amol Gupta" <[email-masked]> 
Cc: "Arun Jakhar" <[email-masked]>, "Anurag Pradhan" <[email-masked]> 
Sent: Sunday, 26 May, 2019 07:36:38 
Subject: Fwd: 19504227/Broker UK/ Mark Knopfler View/Date : 26/05/2019 18:30 (Local)/ Email address update 

Hi Amol, 

This is a case of email bounce. Event is in 15 hours and the buyer is from UK. 

Please take ownership of this case. 

Kind Regards, 
Ash 

From: "Anurag Pradhan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Arun Jakhar" <[email-masked]> 
Sent: Sunday, 26 May, 2019 03:47:26 
Subject: 19504227/Broker UK/ Mark Knopfler View/Date : 26/05/2019 18:30 (Local)/ Email address update 

Hi Ashwinee, 

Email bounce case, agent unable to call the buyer event 19 hours away. Please assign this case to a day shift agent. 

Regards, 

Anurag 

From: "Arun Jakhar" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Saturday, 25 May, 2019 23:06:13 
Subject: 19504227/Buyer/ Mark Knopfler View/Date : 26/05/2019 18:30 (Local)/ Email address update 

Dear Anurag, 

With Ref to TID: 19504227 

Buyers email address to be updated. 

Buyer email address to be updated on urgent basis as the event is one day away and the buyer has not downloaded the tickets yet for the event. Request you to download the tickets earliest possible. 

Thanks & Regards 
Arun Jakhar