Subject: 21267079
From: Ashwinee Latchayya <[email-masked]>
To: Vijender Sharma <[email-masked]>
Date: Thu, 23 May 2019 22:05:39 -0700 (MST)

Take ownership & use the cian below 

C: Seller claimed he provided the correct tickets 'Notre Dame' 

I:CCH, When: 5 day(s), 16 hours ago ; State : Refunded - seller got charged for not fulfilling ;checked proof sent by seller, it's seems alright, Previously flagged to TL Ash to check whether this is an EDM error. Got a reply from Brian that the seller wasn't at fault. 

A: Emailed TL to request for approval to escalate to payments as CS Error 

N:Follow Up set as I'm awaiting approval from TL Brian to escalate to PT as CS error