Subject: Re: 21470507 - UA Broker - Shiki Theatre - The Hunchback of Notre-Dame - 17/05/2019 13:30 TL Approval
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: tasuku yamamoto <[email-masked]>
Date: Thu, 23 May 2019 05:15:27 -0700 (MST)

Hi Brian, 

The buyer has confirmed not having used the tickets. 

Can you advise here ? 

Kind Regards, 
Ash 

From: "tasuku yamamoto" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 23 May, 2019 09:35:08 
Subject: Re: 21470507 - UA Broker - Shiki Theatre - The Hunchback of Notre-Dame - 17/05/2019 13:30 TL Approval 

Hi Ash 

Called buyer and confirmed that they didn't used the ticket for the event. 

Regards 
Tasuku 

From: "Brian Sexton" <[email-masked]> 
To: "tasuku yamamoto" <[email-masked]>, "Jose Prieto" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 23 May, 2019 06:25:25 
Subject: RE: 21470507 - UA Broker - Shiki Theatre - The Hunchback of Notre-Dame - 17/05/2019 13:30 TL Approval 

Hi [ mailto:[email-masked] | 
@tasuku yamamoto ] , 

Did the buyer attend the event? If the buyer attended please escalate to payments again as per the wrong tickets compensation guidelines. 

Kind regards, 

Brian 

From: India Inbox 
Sent: Wednesday 22 May 2019 09:45 
To: Brian Sexton <[email-masked]> 
Cc: tasuku yamamoto <[email-masked]>; Ashwinee Latchayya <[email-masked]> 
Subject: Re: 21470507 - UA Broker - Shiki Theatre - The Hunchback of Notre-Dame - 17/05/2019 13:30 TL Approval 

Hi Brian, 

In this case buyer is requesting full refund as he received wrong tickets. 

Buyer sold 1 ticket in tid: 21576379. 

In my opinion buyer is not entitle to receive full refund I would offer a partial refund as he received wrong tickets. 

Please can approve partial or full refund here? 

Kind regards 

Jose 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 22 May 2019 03:30:12 
To: India Inbox 
Cc: tasuku yamamoto 
Subject: 21470507 - UA Broker - Shiki Theatre - The Hunchback of Notre-Dame - 17/05/2019 13:30 TL Approval 

Hi Jose, 

With reference to the above TID ; Elena Hu escalated to payments stating this was both CS error and seller didn't fulfil in her cian as advised by FS Sandy. 

Payments requires a written approval. Can this be looked into please. 

Kind Regards, 

Ash 

From: "tasuku yamamoto" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 21 May, 2019 08:14:02 
Subject: TID 21470507 - UA Broker - Shiki Theatre - The Hunchback of Notre-Dame - 17/05/2019 13:30 TL Approval 

Hi Ash 

Payment team is asking for the TL approval email to them for refunding buyer. 

As I can see that buyer received the wrong ticket and didn't accepted for the partial refund and keep the ticket. Seller here didn't uploaded the correct ticket also and the event is over now. 

Regards 
Tasuku