Subject: Fwd: 20499944 - Broker US - The Faint - 02/05/2019 - Buyer chasing for refund
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Vipin Rawat <[email-masked]>
Date: Thu, 23 May 2019 04:35:37 -0700 (MST)

Hi Jose, 

The above mentioned TID was escalated to Payments and the escalation was returned. 

This was then flagged to TL Yvonne by Amanda to check whether this was a mapping error or not. 

Can we check for an update here please. 

Kind Regards, 
Ash 

From: "Vipin Rawat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 23 May, 2019 07:04:20 
Subject: 20499944 - Broker US - The Faint - 02/05/2019 - Buyer chasing for refund 

Hi Ash, 

Buyer purchased 3/5/2019 20:00 tix, but received 02/5/2019 20:00 tix. Buyer called on the event date and since she cannot wait any longer for the tix she decided to have a full refund instead. Case already flagged to TL Yvonne forward to EDM, check if is EDM error. We are informing buyer about we have initiated the refund but as per the buyer there is not refund on her bank account. 

Thanks and Regards 
Vipin Rawat