Subject: Fwd: 21297387 - Fan Seller - James Bay - 22/05/2019 - Not able to wrap up the case
From: Ashwinee Latchayya <[email-masked]>
To: Monish Rawat <[email-masked]>
Date: Wed, 22 May 2019 04:24:25 -0700 (MST)

Hi Monish ij, 

The status has changed. Can you try to wrap up now. 

Kind Regards, 
Ash 

From: "Monish Rawat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 May, 2019 15:31:07 
Subject: 21297387 - Fan Seller - James Bay - 22/05/2019 - Not able to wrap up the case 

Hi Ashwinee, 

With reference to TID 21297387, the seller uploaded incorrect ticket with past date and the previous advisor escalated the case to payment team for full refund not able to wrap up the case as the state is State : Pending Requirement For Payment. Please do the needful. 

Kind Regards 
Monish Rawat