Subject: Fwd: TID- 21138078 -Broker EU-West Side Story -17/08/2019 - Need to wrap up.
From: Ashwinee Latchayya <[email-masked]>
To: Latika Rastogi <[email-masked]>
Date: Tue, 21 May 2019 22:19:23 -0700 (MST)

Hi Latika, 

This has been flagged. 

Kind Regards, 
Ash 

From: "Latika Rastogi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 May, 2019 10:43:24 
Subject: TID- 21138078 -Broker EU-West Side Story -17/08/2019 - Need to wrap up. 

Hi Ash, 

With reference to TID 21138078 ,the issue is that buyer ordered e-tix and seller is providing paper tix. 

Buyer is asking for refund due to price high and he has not provided the DP for paper tix. 

Escalated to payment team. 

I am not able to wrap it up as it is given the msg "Viagogo.Tools.Exceptions.Exception.ViagogoBusinessException: Cannot close WorkItem 16417519 as it has the following active alerts: ETicket Transaction To Paper Request" 

Please wrap it up. 

Thanks you for your consideration. 

Thanks & Regards 
Latika