Subject: TID- 21138078 -Broker EU-West Side Story -17/08/2019 - Need to wrap up.
From: Latika Rastogi <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 21 May 2019 22:13:24 -0700 (MST)

Hi Ash, 

With reference to TID 21138078 ,the issue is that buyer ordered e-tix and seller is providing paper tix. 

Buyer is asking for refund due to price high and he has not provided the DP for paper tix. 

Escalated to payment team. 

I am not able to wrap it up as it is given the msg "Viagogo.Tools.Exceptions.Exception.ViagogoBusinessException: Cannot close WorkItem 16417519 as it has the following active alerts: ETicket Transaction To Paper Request" 

Please wrap it up. 

Thanks you for your consideration. 

Thanks & Regards 
Latika