Subject: Fwd: 21825819 / Broker US / Durham Bulls At Charlotte Knights / 24/05/2019 19:04 / Emails getting bounced
From: Ashwinee Latchayya <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>
Date: Tue, 21 May 2019 22:07:37 -0700 (MST)

Hi Parvez, 

Can you assign this to a night shift agent please. 

Kind Regards, 
Ash 

From: "Ribhu Vrat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 22 May, 2019 09:59:36 
Subject: 21825819 / Broker US / Durham Bulls At Charlotte Knights / 24/05/2019 19:04 / Emails getting bounced 

Hi Ash, 

With reference to TID: 21825819, Buyer emailed and asked for an email change as they entered an incorrect email while buying tickets. I had entered the email change request on the sheet and the password reset email has been sent however the email has not been changed yet by buyer. Since they are from USA, I would not be able to call them. Can we assign this to a night shift agent to call buyer and inform of the password reset email and instruct how to change their email. 

Thanks and Regards, 
Ribhu