Subject: 21470507 - UA Broker - Shiki Theatre - The Hunchback of Notre-Dame - 17/05/2019 13:30 TL Approval
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: tasuku yamamoto <[email-masked]>
Date: Tue, 21 May 2019 20:30:12 -0700 (MST)

Hi Jose, 

With reference to the above TID ; Elena Hu escalated to payments stating this was both CS error and seller didn't fulfil in her cian as advised by FS Sandy. 

Payments requires a written approval. Can this be looked into please. 

Kind Regards, 
Ash 

From: "tasuku yamamoto" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 21 May, 2019 08:14:02 
Subject: TID 21470507 - UA Broker - Shiki Theatre - The Hunchback of Notre-Dame - 17/05/2019 13:30 TL Approval 

Hi Ash 

Payment team is asking for the TL approval email to them for refunding buyer. 

As I can see that buyer received the wrong ticket and didn't accepted for the partial refund and keep the ticket. Seller here didn't uploaded the correct ticket also and the event is over now. 

Regards 
Tasuku