Subject: Fwd: 21015353-Broker US-Los Angeles Angels vs Los Angeles Dodgers (Exhibition)-24/03/2019
From: Ashwinee Latchayya <[email-masked]>
To: Sadaf Jamil <[email-masked]>
Date: Tue, 21 May 2019 04:16:44 -0700 (MST)

Hi Sadaf, 

Can you escalate to SS to check whether the buyer has accepted the tickets or not and whether the buyer will be entitled for a refund. 

Please mention that the buyer has provided proof as well which might be insuffccient. 

Kind Regards, 
Ash 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 20 May, 2019 20:03:32 
Subject: 21015353-Broker US-Los Angeles Angels vs Los Angeles Dodgers (Exhibition)-24/03/2019 

Hi Ash 

With reference to TID 21015353 buyer is asking for refund as he didnt receive tix in time of the event. 
he proof of transferring uploaded on 24 Mar. proved that the tickets are transferred to [email-masked], buyer had uploaded screenshot of empty spam and the inbox that no email from ticketsmaster received. 

SS note: I do not think the buyer is due a refund as the seller provided valid proof of transfer. I will ask the seller if the tickets were accepted and if not we can provide a voucher at least. 

Please advise 

Thanks 
Sadaf