Subject: 21431294 - Broker - JP-Yomiuri Giants vs Yokohama DeNA Baystars - 22/05/2019
From: Ashwinee Latchayya <[email-masked]>
To: Sadaf Jamil <[email-masked]>
Date: Tue, 21 May 2019 03:12:28 -0700 (MST)

Hi Sadaf, 

This has been flagged. Please check the sheet for answer. 

Kind Regards, 
Ash 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 20 May, 2019 18:23:37 
Subject: 21431294-Broker - JP-Yomiuri Giants vs Yokohama DeNA Baystars - 22/05/2019 

Hi Ash 

With reference to TID 21431294 tickets shipped to original delivery address. Buyer provided the travel details on 17/05/19 and escalated to SS on 18/05/19 . 
Transaction state was Pending user enter tracking from 02/05 to 19/05 . 
No update from SS and tix were shipped to original DA.Now buyer is asking for refund as he is not able to receive the tix. 
Can we refund the buyer as there is a clause in viagogo terms and conditions that seller needs to ship the the with 4 days after creating the shipping label. 

Thanks 
Sadaf