Subject: 21109109 JP Broker - FC Tokyo vs Kobe - 15/06/2019 19:00 - Seller Ticket location
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: tasuku yamamoto <[email-masked]>
Date: Mon, 20 May 2019 22:31:10 -0700 (MST)

Hi Brian, 

As requested, here is an example of issue agents have when escalating to SS. Please see attached the screenshot. 

It shows escalated on the case history, however, can Tech check whether this was correctly escalated or not. 

Also, if deem necessary, please contact SS in order to update the delivery delivery plan as we're unable to do so as the seller doesn't have a ticket locatin address set. 

Kind Regards, 
Ash 

From: "tasuku yamamoto" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 20 May, 2019 14:28:08 
Subject: TID 21109109 JP Broker - FC Tokyo vs Kobe - 15/06/2019 19:00 - Seller Ticket location 

Hi Ash 

Buyer updated the delivery address as the JP Broker requested. Can you please update the same to SS to contact JP Broker and updated the same. 

This time I have attached the screenshot of the error message for not able to escalate. 

Regards 
Tasuku