Subject: [21178762] – Audit Review
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Viraat <[email-masked]>, Robert Cosgrove <[email-masked]>
Date: Sun, 19 May 2019 04:04:22 -0700 (MST)

Hi Brian, 

Can we forward this audit to be reviewed please. 

Request For 	

David Lee 

Request From 	

(TL - Ashwinee) and Brian Sexton 

Details 	

Scorecard ID: 26663 

TID: 21178762 

Agent Name: Garima Negi 

Reason for Review request: The agent has correctly followed the process 

Additional Information: 

Garima received a red flag because she escalated this case to SS. There were 3 days left to the event and the auditor claims she should have flagged to a TL for immediate action. 

OLS doesn't state whether or not agent should flag to TLs if the event is less than 3 days or 1 day away. 

Agent escalated 3 days prior to the event, SS should have actioned.I clearly believe this isn't the agent's fault here. 

Hoping this will be looked into fairly. 

Kind Regards, 

Ash