Subject: 21163467 / Broker RU / Real Madrid vs Real Betis / 19/05/2019 12:00 / E ticket URL not working
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Ribhu Vrat <[email-masked]>
Date: Sun, 19 May 2019 02:14:37 -0700 (MST)

Hi Jose, 

The buyer is having issues downloading the tickets. According to the history, the case has been escalated to SS. 

Can we check whether this issues comes from the organiser or not as ther buyers are also facing this issue. 

Kind Regards, 
Ash 

From: "Ribhu Vrat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Sunday, 19 May, 2019 14:31:16 
Subject: 21163467 / Broker RU / Real Madrid vs Real Betis / 19/05/2019 12:00 / E ticket URL not working 

Hi Ash, 

With reference to TID: 21615379, Buyer's e ticket URL to download tickets is not working and they have contacted several times. The case has been escalated to seller support but there is no response. There is a same issue with another agents too for the same event with diff seller. Event is very close. Can we please forward this to get this investigaed and fixed if possible. 

Thanks and Regards, 
Ribhu