Subject: Re: TID-21727588 ; Fan seller ; Eric Clapton ; 15/05/2019 ; Buyer is claiming that he hasn't received tickets
From: Ashwinee Latchayya <[email-masked]>
To: Deepanshu Kapoor <[email-masked]>
Date: Thu, 16 May 2019 03:24:31 -0700 (MST)

Hi Deepanshu, 

I've checked the proof sent by the seller and address provided by the buyer. It looks like this is the carrier's fault. 

Please escalate to PT to refund the buyer & pay the seller. Reason - carrier's fault. 

Kind Regards, 
Ash 

From: "Deepanshu Kapoor" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 16 May, 2019 10:44:54 
Subject: TID-21727588 ; Fan seller ; Eric Clapton ; 15/05/2019 ; Buyer is claiming that he hasn't received tickets 

Hi Ashwinee, 

With reference to the above TID,21727588, Buyer is claiming that he hasn't received the tickets however seller has sent us the proof of tickets delivered and signed by a person at the buyer's address. 
Kindly have a look on this case. 

Thank you for your consideration. 

Kind regards, 
Deepanshu