Subject: 21218346 - Broker AU - Hooked On Classics -21/06/2019-Chargeback Initiated
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Latika Rastogi <[email-masked]>
Date: Wed, 15 May 2019 05:15:42 -0700 (MST)

Hi Brian, 

The buyer of the above mentioned TID has initiated a chargeback. Jhony from chargeback team has requested the buyer to provide us with proof by 15/05 otherwise we would consider this matter closed. 

The buyer has emailed us back claiming he has handed over the tickets to the venue for further investigation. 

Can we pass this information on to the chargeback team know if deem necessary. 

Kind Regards, 
Ash 

From: "Latika Rastogi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 12:43:37 
Subject: TID - 21218346 - Broker AU - Hooked On Classics -21/06/2019-Chargeback Initiated 

Hi Ash, 

The buyer told that tickets did not include a barcode. They are fraudulent.Emailed buyer to send the proof of everything which he received. 

Buyer has not yet provided the proof as he emailed that the tickets were passed on to the venue for further scrutiny as they were fraudulent. The venue (Melbourne Arts Centre) will be in touch with Viagogo. 

The chargeback is initiated. 

Thank you for your consideration. 

Thanks & Regards 
Latika.