Subject: 21454129 -Broker - JP-あいみょん & HY - 17/05/2019 - TN Issue
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Sadaf Jamil <[email-masked]>
Date: Wed, 15 May 2019 04:29:50 -0700 (MST)

Hi Brian, 

The buyer of the above TID has 2 transactions 21454129 & 21347440 with one ticket each. 

The TN for both orders are the same. It looks like the seller is the same for both orders but with different account. 

According to the history of TID 21347440 ; the seller sent two tickets to the buyer and requested 1 to be returned. 

We requested the buyer to return the ticket back. This has been done and TN was provided. 

Coming back to TID 21454129, the buyer is chasing tickets and as the TN is the same for 2 orders, this was escalated to SS 6 days ago however no action has been taken. 

I'm aware we're not supposed to be emailing queries to SS but it looks like there might be a glitch in the system, reason behind the escalations aren't handled in a timely manner. 

The event is in 2 days, can this please manually escalated to SS please or can we simply sub the order here. 

Kind Regards, 
Ash 

From: "Sadaf Jamil" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 09:15:58 
Subject: 21454129-Broker - JP-あいみょん & HY-17/05/2019 

Hi Ash 

With reference to TID 21454129 buyer is chasing tickets. Buyer has 2 TID's 21347440 & 21454129 and 1 tix each. 
TN for both order are the same, seller seems the same person under different account. Checked TN, tix was picked up at PO on 22/04. 

Under TID 21347440 buyer received 2 tickets and asked to return the tix to JP office. 
Local agent has returned the incorrect tickets to the broker. 

Now buyer is asking for tix under TID 21454129.I have escalated the case to shipping investigation. 

Please advise 

Thanks 
Sadaf