Subject: Fwd: 21615379 / Fan Seller / India vs Australia - Cricket World Cup 2019 / 09/06/2019 10:30 / Need to call buyer to offer partial refund
From: Ashwinee Latchayya <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Ribhu Vrat <[email-masked]>
Date: Wed, 15 May 2019 04:16:38 -0700 (MST)

Hi Parvez, 

Can you assign this to a night shift agent to call the buyer & offer a partial refund please. 

Kind Regards, 
Ash 

From: "Ribhu Vrat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 09:34:12 
Subject: 21615379 / Fan Seller / India vs Australia - Cricket World Cup 2019 / 09/06/2019 10:30 / Need to call buyer to offer partial refund 

Hi Ash, 

With reference to TID:21615379, Seller listed tickets in section: Pavilion - Gold as they won them in a lucky draw however the tickets they received from event organisers are in section: Peter May Stand which is usually Bronze or Silver. I contacted buyer about this and they denied to accept. Consulted with Brian, they have confirmed we can try to offer partial refund to buyer but if they do not accept we will need to sub the order and charge seller as they are at fault. (Cant provide tickets as listed). 

Can you please assign this case to another agent who can call to offer partial refund and take action accordingly as buyer is from USA. 

Thanks and Regards, 
Ribhu