Subject: 21244217 - Primary - Backstreet Boys - 17/05/2019 - RAG
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Valeria Julia <[email-masked]>
Date: Wed, 15 May 2019 04:02:55 -0700 (MST)

Hi Brian, 

Following our conversation, the buyer has reported RAG and the seller is primary. 

According to OLS, if buyer is ragged and seller is primary, we need to flag before taking any action. 

Can Primary take a look please. 

Kind Regards, 
Ash 

From: "Valeria Julia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 13:50:20 
Subject: 21244217 - Primary - Backstreet Boys - 17/05/2019 - RAG 

Respected Ma'am, 

The buyer of this case came to us thru phone claiming she was RAG. She joined the queue and when the guard scanned the tix with the gun, it was not getting scanned. She was sent to the incidences box and was told this tix were fake and that is why the machine could not read them. She fastly went to purchase new ones as there were a few left which were reserved but no one went to pick them. 

As per OLS, Primary cases must be flagged before taking any action. 

Can you inform the relevant team please?. Primary is "Eur Fraud relist" 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.