Subject: 20867738- Fan Seller- Le Grand Macabre- 13/05/2019 - Payment Approval
From: Ashwinee Latchayya <[email-masked]>
To: [email-masked]
Cc: Garima Negi <[email-masked]>
Date: Wed, 15 May 2019 03:14:12 -0700 (MST)

Hi Brian, 

With reference to the above TID ; the buyer claims to have been ragged. 

According to the case history, the seller contacted us 1 week before the event informing us that the organisers has reissued E-tickets and the paper tickets will be voided. 

Event date 13/05 

07/05 - Seller emailed us informing about the venue changes 
08/05 - Agent requested for proof 
08/05 - Seller couldn't use the link 
08/05 - Agent requested the seller to attach the proof while replying to the email 
08/05 - Seller provided the proof but case was wrapped up at the same time 
10/05 - Seller emailed asking if tickets have been forwarded 
10/05 - Agent didn't respond to the seller's query and copy pasted the previous agent's email (stating 'follow up set awaiting for proof'') - Proof has already been provided on 08/05. - The agent has set a follow up of 3 days. 
13/05 - Follow up opened and agent has flagged to get the Delivery Plan changed to E-tickets. 
14/05 - Agent sent the 'no further contact' blurb to check if everything went well and buyer responded claiming to have been ragged. 

The seller has provided us with the tickets that could have been forwarded to the buyer in time for the event, however, due to an oversight from our CF agents those weren't sent and the buyer got ragged. 
Can you approve for the seller to be paid and not charged here as we're going to escalate for the buyer to be refunded. 

kind Regards, 
Ash 

From: "Garima Negi" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 15 May, 2019 09:39:17 
Subject: 20867738- Fan Seller- Le Grand Macabre- 13/05/2019- Rag 

Hi Ashwinee, 

with reference to above TID, Seller informed us that already shipped tickets has been invalidated by organisers and organisers has issued a new tickets in form of e tickets. Asking to change dp so that new tickets can be uploaded to buyer. Agent was handling case from seller's side. 

Buyer got rag as he used old tickets for event and new tickets were not provided to buyer. 

Can you please advise what action need to be taken. 

Thank you for your consideration. 

Regards, 
Garima