Subject: Fwd: 20240275/Broker UK/UB40 /08/05/2019 19:00/Buyer claiming refund
From: Ashwinee Latchayya <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Gaurav Bhatnagar <[email-masked]>
Date: Wed, 15 May 2019 02:39:56 -0700 (MST)

Hi Parvez, 

PFB. 

Kind Regards, 
Ash 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Deepanshu Kapoor" <[email-masked]> 
Cc: "tasuku yamamoto" <[email-masked]>, "Tulika Hora" <[email-masked]> 
Sent: Sunday, 12 May, 2019 08:04:47 
Subject: Fwd: 20240275/Broker UK/UB40 /08/05/2019 19:00/Buyer claiming refund 

Hi Depanshu, 

As Tulika is off today, can you take ownership of this case. 

PFB the trail. 

Kind Regards, 
Ash 

From: "Brian Sexton" <[email-masked]> 
To: "Danielle Whyte" <[email-masked]>, "tasuku yamamoto" <[email-masked]> 
Cc: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 10 May, 2019 20:08:01 
Subject: FW: 20240275/Broker UK/UB40 /08/05/2019 19:00/Buyer claiming refund 

Hi Danielle, 

Could you please take a look at this? 

[ mailto:[email-masked] | @tasuku yamamoto ] can you ask the buyer to return the tickets 

Kind regards, 

Brian 

From: tasuku yamamoto <[email-masked]> 
Sent: Friday 10 May 2019 11:44 
To: India Inbox <[email-masked]> 
Cc: Ashwinee Latchayya <[email-masked]> 
Subject: 20240275/Broker UK/UB40 /08/05/2019 19:00/Buyer claiming refund 

Hi, 

Buyer here claiming that as they got the update 1 hour prior to the event, they were not able to attend the event. Buyer here is asking for the full refund. 

There is a note from (Danielle.Whyte Last-minute rescheduled information sent to buyers informing them of new date for this event yesterday - previous event state was Postponed - No new date. If buyer is claiming a refund due to the late update received, please email me. ) 

Can you please update the same to Danielle.Whyte. 

Regards 
Tasuku 

From: "Tulika Hora" < [ mailto:[email-masked] | [email-masked] ] > 
To: "tasuku yamamoto" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 10 May, 2019 15:58:35 
Subject: 20240275/Broker UK/UB40 /08/05/2019 19:00/Buyer claiming refund 

Hi Tasuko, 

With reference to TID 20240275 , the buyer is claiming a refund for his order as the event update was received at last minute. There is a CSR comment by Danielle.Whyte stating Last-minute rescheduled information sent to buyers informing them of new date for this event yesterday - previous event state was Postponed - No new date. If buyer is claiming a refund due to the late update received, please email me." 

Flagging you to take this into consideration. 

Thanks & Regards 

Tulika