Subject: 21346075 - Fan Seller Eu(Europe) - Ed Sheeran - 25/05/2019 17:00(Final Buyer chasing ticket)
From: Ashwinee Latchayya <[email-masked]>
To: Daniel Lupini Ndala <[email-masked]>
Cc: Brian Sexton <[email-masked]>
Date: Tue, 14 May 2019 21:49:17 -0700 (MST)

Hi Daniel, 

I've spoken to Brian about this and according to the latest update about Ed Sheeran (paper tickets won't be personalised - see my email sent on May 3rd). 

Please try to contact the buyer turned seller to request them to pick the tickets up at the collection point and ship them to the final buyer. 

If you haven't been able to make contact with the buyer turned seller (3 attempts), you can move the final order to replacement as advised by Brian. 

Kind Regards, 
Ash 

From: "Daniel Lupini Ndala" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 14 May, 2019 10:01:55 
Subject: TID : 21346075 - Fan Seller Eu(Europe) - Ed Sheeran - 25/05/2019 17:00(Final Buyer chasing ticket) 

Hi Ash, 

The original Seller(Broker) shipped the tickets to the middle Buyer(turned seller), tickets have been personalised with the middle Buyer names(Ed sheeran event). 
In the final buyer in note, it's mentioned that the seller must accompany the Buyer. 
The previous agents ask the middle Buyer(turned seller) to ship the tickets to his Buyer(final). 

Please can you advise, what should I do. 

Regards 
Daniel