Subject: Fwd: TID- 20732457, Seller Type - fan Seller, Name and Date of event- Bruno Mars,Date : 30/04/2019, Issues - payment failed due to payment method still not updated from seller end.
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Sumit Subramaniam <[email-masked]>
Date: Tue, 14 May 2019 02:52:52 -0700 (MST)

Hi Anurag, 

The seller has been chasing payment for some time now. According to payment diagnostic, he hasn't set up any payment method and we tried to inform him to set one and he claims he has done so. 

Can this be assigned to a night shift agent to call the US seller and help him through this please. 

Kind Regards, 
Ash 

From: "Sumit Subramaniam" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 14 May, 2019 09:27:17 
Subject: TID- 20732457, Seller Type - fan Seller, Name and Date of event- Bruno Mars,Date : 30/04/2019, Issues - payment failed due to payment method still not updated from seller end. 

Hi Ashwinee, 

Could you please assign this case to any night shift agent. we need to call seller as it is payment failure case and already sent mail couple of times, however still not updated. 

Regards, 
Sumit