Subject: 2018/05/23, tid 16626422, Buyer - Internal - Problem with Carrier Delivery, 2018/06/11, power seller it, Vasco Rossi , return to Milan
From: Martina Stura <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 23 May 2018 15:27:07 +0530 (IST)

Hi Ash, 

we need an update on how to behave with tix back to sender in Milan. 

Now it seems they are not refusing packages anymore, the receiver is changed from Gianni or Giannella to TRACING. 

According to latest update (more than one month ago) we should send an email directly to stefan, what are we supposed to do now? 
Escalate to shipping investigation as usual? 

Please let me know as this is a general process question. 

Regards, 
Martina