Subject: RE: 16745764 ; Broker: BR ; Time to event: 7 day(s), 7 hours ago ; Event name: Ozzy Osbourne
From: Jose Sanchez <[email-masked]>
To: India SS Escalations <[email-masked]>, Jelena Kalcuka <[email-masked]>
Cc: ashwinee <[email-masked]>, Lucas Araujo <[email-masked]>
Date: Mon, 21 May 2018 09:43:43 +0000

Hi guys,

In this case it's not necessary wait seller sends tickets to our NY office in order to be paid, as it is seller's option. In lots of cases, sellers prefer relist the tickets instead of ship tickets to us.

You did it right informing him the sale will be cancelled and he needs to ship tickets to NY in order to be paid, but you can escalate to payments straight away when doing this. If seller ship tickets later, we will escalate to payments requesting seller to be paid.

Please escalate to payments and that's all done by your side.

Kind regards,
José Eduardo Sanchez
Seller Support BR/PT
[3]

From: India SS Escalations
Sent: segunda-feira, 21 de maio de 2018 09:40
To: Jelena Kalcuka <[email-masked]>; India SS Escalations <[email-masked]>; Jose Sanchez <[email-masked]>
Cc: ashwinee <[email-masked]>; Lucas Araujo <[email-masked]>
Subject: RE: 16745764 ; Broker: BR ; Time to event: 7 day(s), 7 hours ago ; Event name: Ozzy Osbourne

Assigned to Jose,

Regards,
Artur

From: Jelena Kalcuka
Sent: 21 May 2018 09:22
To: India SS Escalations <[email-masked]<mailto:[email-masked]>>
Cc: ashwinee <[email-masked]<mailto:[email-masked]>>; Lucas Araujo <[email-masked]<mailto:[email-masked]>>
Subject: Fw: 16745764 ; Broker: BR ; Time to event: 7 day(s), 7 hours ago ; Event name: Ozzy Osbourne

Hi guys,

Please could you have a look in below request.

Kind regards

Jelena

________________________________
From: Ashwinee Latchayya <[email-masked]<mailto:[email-masked]>>
Sent: 21 May 2018 09:14
To: Jelena Kalcuka
Cc: Lucas Araujo
Subject: TID: 16745764 ; Broker: BR ; Time to event: 7 day(s), 7 hours ago ; Event name: Ozzy Osbourne

Hi Jelena,

Agent has cancelled tickets.

Can SS team contact Broker BR to request tracking number so that agent can proceed with the refund for both buyer and seller?

Thank you,
Ashwinee