Subject: Re: TID 16468143 Name : Ed Sheeran When: 30 day(s), 9 hours away
From: Ashwinee Latchayya <[email-masked]>
To: Vandana <[email-masked]>
Date: Wed, 16 May 2018 12:29:11 +0530 (IST)

Hi Van, 

Push back and advise its not necessary + they are covered by the Viagogo guarantee. 

Thank you, 
Ashwinee 

From: "Vandana" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 16 May, 2018 12:07:39 
Subject: TID 16468143 Name : Ed Sheeran When: 30 day(s), 9 hours away 

Hi, 

Buyer has below query in Ed Sheeran event 
i) the tickets ( no problem since we have already received) 

ii)the booking confirmation (it seems that this is going to be problem, we do not have such confirmation) 

iii) the credit card used to purchase (this is another subject that we can not provide proof) 

iv) a valid photo on ID matching the customer name on the booking confirmation (again problem for this case) 

Vandana