Subject: Minutes of meeting 15/05/2018
From: Ashwinee Latchayya <[email-masked]>
To: Virat <[email-masked]>, Urvika Chaudhary <[email-masked]>, Kritika Mirchandani <[email-masked]>, Sagar Seth <[email-masked]>, Worchuirin <[email-masked]>
Date: Wed, 16 May 2018 09:27:37 +0530 (IST)

Hi everyone, 

PFB. 

[Daily Process call] Meeting's Minutes: 

Date: 

[15/05/2018] 

Time: 

[14:30] 

Attendees: 

[ Robert,Brian ,Jelena ,Viraat,Urvika,Kritika,Sagar,Ashwinee] 

Agenda items: 

PRODUCTIVITY: Overall productivity is good. Need to push some of the new agents to hit the target of 64. Productivity of new agents should be monitored 
INBOUND CALL AGENTS: Need to ensure that calls don't last long. Most of the calls are currently over 10 minutes. 
EMAILS : Ensure that correct subject lines are used when flagging 

QUALITY : We need to ensure quality is improved 

FIFA WORLD CUP: Sellers won't be sub automatically. When receiving a query from the seller ; we can ask them when they will receive the tickets from their point of purchase. 

NEW JOINEES : One on one session to boost productivity / Feedback session 
ROSTER: Inform Brian/ Robert when an agent does half day or leaves early 

Thanks, 

Ashwinee.